Refund & Cancellation Policy

1. Summary

2. Pricing and payment

Apprateus projects are custom-quoted. Before you pay, we send a written proposal that states the scope and features, total price in US dollars, payment schedule (deposit and milestone payments, or full upfront for small projects), timeline and acceptance process.

Payments are processed by Stripe or PayPal and, where agreed, Payoneer. Prices are in US dollars. If your card or account is in another currency, your bank or payment provider may apply its own exchange rate or international transaction fee, which we do not control.

3. Cancelling before work starts

Work starts when we begin producing deliverables after receiving your payment (or deposit) and your brief. If you cancel before that point, we refund 100% of the amount you paid.

4. Cancelling after work has started

You may cancel at any time by emailing info@apprateus.com. We will review your quote or proposal, what you have paid and the work completed, and explain any refund in writing. We will not charge more than the value of work actually done.

If your quote or proposal sets out milestone values, those values apply. If it does not, we use this default schedule:

Any approved third-party costs we have already paid for your project (for example hosting and cloud services) are deducted only if we told you about them and you approved them before we bought them. Where a refund is given for work in progress, you do not receive rights to use the unfinished or rejected work unless we agree otherwise in writing.

5. If something is wrong with the work

If a deliverable does not match what we agreed in your quote or proposal, or has a defect, tell us within 14 days of delivery and explain what is wrong and the outcome you are seeking. We will:

1. Fix the issue at no extra cost (this does not use up your included revision rounds); and
2. If we cannot bring the work in line with the agreed scope within a reasonable time (normally 10 business days of your notice), give you a refund that reflects the part of the work that does not meet the agreed scope, up to a full refund if nothing usable has been delivered.

Personal taste is handled through the revision rounds included in your package. Disliking a design direction you previously approved is not, by itself, a defect, but we will always discuss options with you.

6. If we cancel or cannot deliver

• If we cannot start or finish your project for reasons within our control, we refund the amount paid for undelivered work, or 100% if nothing has been delivered.
• If we miss the agreed date for your first deliverable by more than 5 business days for reasons within our control (and not because we are waiting on your content, feedback or access), you may cancel and receive a full refund, provided you have not used any delivered work.
• If we decline or stop a project because it breaches our Terms of Service (for example infringing or unlawful content), we refund any amount paid for work not yet performed.

6a. Monthly care plans

Packages with monthly care are billed monthly in advance in US dollars by Stripe or PayPal invoice or subscription, starting when your setup is accepted or goes live (or on the date in your proposal), as described in our Delivery & Fulfillment Policy. You can cancel monthly care at any time by emailing info@apprateus.com. Cancellation takes effect at the end of the current paid month and no further monthly charges are made after that. A month already started is not refunded pro rata, unless we failed to provide the care for reasons within our control. AI/API usage, phone minutes and messaging costs are billed as set out in your proposal and are not refundable once used.

7. What is not refundable

Except where the law requires otherwise, we do not give refunds for:

• Change of mind once this stage is reached: final build delivered, launched or submitted to app stores;
• Additional revision rounds or extra work that you requested and we completed;
• Delays caused by missing content, feedback or account access, or by you pausing the project;
• Third-party costs already paid to a provider on your behalf with your approval;
• Business results. We do not promise sales, revenue, traffic, search rankings, ad performance, leads or followers.

8. How to request a cancellation or refund

1. Email info@apprateus.com with your name, invoice or order number, and the reason for your request.
2. We acknowledge your request within 2 business days and give you a written decision within 5 business days.
3. Approved refunds go back to the original payment method through Stripe or PayPal and, where agreed, Payoneer (whichever you used). They are usually sent within 5 business days of approval. Your bank or payment provider may take a further 5–10 business days to show the refund.
4. Refunds are made for the amount we received, in the currency you paid (USD). We are not responsible for exchange-rate differences or fees charged by your bank.

9. Payment disputes and chargebacks

Please contact us before opening a dispute with your bank, Stripe or PayPal and, where agreed, Payoneer. Most issues can be resolved faster directly. This does not limit your right to dispute a charge with your card issuer or payment provider. If a dispute is opened, we will provide the payment provider with our records of the agreed scope, communications and deliverables.

10. Contact us

• Email: info@apprateus.com
• Phone: +1 928 436 4862
• Operator: Tobodigi Solution LLC, 7570 South Arbory Ln, Laurel, MD 20707, USA