1. Digital services only. Nothing is shipped
All our services are digital and configured for your business. We do not sell or ship physical products, so there are no shipping charges or shipping times.
2. When work begins
Setup starts after:
- You accept our written proposal, which confirms the package, scope, price, deliverables, acceptance checks and delivery dates;
- We receive your payment, or the first agreed milestone, through Stripe, PayPal and, where agreed, Payoneer; and
- We receive your content (for example FAQs, pages or documents) and access to the accounts we need to connect (for example your website, CRM, calendar or phone number).
We confirm the start date and the delivery schedule in writing (usually by email).
3. Typical setup timelines
These are typical timelines from the start point in section 2. Your proposal confirms the dates for your project.
| Package | What is delivered | Typical setup time |
|---|---|---|
| Chat & Lead Launch | 1 website assistant (up to 20 supplied pages), approved FAQs, lead capture, 1 CRM connection and human handoff | Usually 1–2 weeks |
| AI Receptionist | 1 inbound call flow and language, 1 calendar connection, transfer rules, call summaries | Usually 2–3 weeks |
| Sales & CRM Automation | Up to 3 automation workflows and 3 standard integrations, lead routing, follow-up sequence, team training | Usually 2–4 weeks |
| Operations Automation | Up to 5 automation workflows and 5 standard integrations, approvals, notifications, 1 operational report | Usually 4–6 weeks |
| Knowledge & Document AI | 1 document workflow or 1 knowledge assistant (up to 50 supplied text pages) | Usually 3–5 weeks |
| AI Discovery Sprint (one-time) | 2 workshops, 3 prioritized opportunities, roadmap, written scope and estimate | Usually 2–3 weeks |
| Creative AI Pilot (one-time) | 1 campaign concept and 5 finished static assets, 2 revision rounds | Usually 1–2 weeks |
| Custom AI Products & Agents | Paid discovery, then a scoped build in milestones | As set out in your proposal |
Timelines depend on timely content, feedback, approvals and account access from you, and on third-party platforms (for example phone number registration or app permissions). If something changes the schedule, we tell you as soon as we know and agree on a new date with you.
4. How we deliver and accept the setup
- We build and test the assistant, call flow or workflows in your accounts, or in a test environment first.
- We send you a test link, test number or a recorded walkthrough, plus scenario test results.
- You have 14 days to review it against the acceptance checks in your proposal and tell us about anything that does not work as agreed. We fix agreed items at no extra cost.
- Setup is accepted when you approve it in writing (email is fine) or when it goes live at your request. If we hear nothing within 30 days of delivery, despite at least two reminders, we may treat the setup as accepted.
- We finish with a team walkthrough or training and handover notes. One-time packages (Discovery Sprint, Creative AI Pilot) are delivered as documents or files by email or shared link.
5. Monthly care
- When it starts: monthly care starts on the date your setup is accepted or goes live (or the date in your proposal). The first care invoice is issued then and later invoices are issued monthly in advance, in US dollars, by Stripe or PayPal.
- What it includes: the monthly health check or review and the monthly update hours listed in your package (from 1 to 5 hours, depending on the package). Support requests are acknowledged within 2 business days; resolution depends on the issue and third-party availability. Included hours do not roll over.
- What it does not include: continuous monitoring, emergency support, new features, extra channels or workflows. These need a separate quote.
- Cancelling: you can cancel monthly care at any time by emailing info@apprateus.com. It ends at the end of the current paid month with no further charges, as set out in our Refund & Cancellation Policy.
6. Usage and third-party costs
AI/API usage, phone minutes, SMS/WhatsApp messages, hosting, platform subscriptions and third-party licences are not included in setup or care fees. They are estimated in your proposal before work starts and are either paid by you directly to the provider (in accounts you own) or billed to you at cost as set out in your proposal. No unlimited usage is included. Third-party platforms’ approvals, outages and policy changes are outside our control.
7. Revisions and changes
Creative AI Pilot includes 2 revision rounds. For other packages, fixes needed to meet the agreed acceptance checks are included; new features or changes to the approved scope are handled as change requests and quoted before work starts.
8. File storage and backups
We keep copies of final deliverables (configurations, prompts, documentation and files) for at least 90 days after final delivery or the end of monthly care. After that period we may delete project files, unless we agree to keep them for longer.
9. Didn’t receive something?
If you have not received a deliverable by the agreed date, or a link does not work, email info@apprateus.com. Please check your spam folder too. We will resend or fix access within 2 business days. Missed delivery dates are covered by our Refund & Cancellation Policy.
10. Contact us
- Email: info@apprateus.com
- Phone: +1 928 436 4862
- Operator: Tobodigi Solution LLC, 7570 South Arbory Ln, Laurel, MD 20707, USA